Frequently Asked Questions
Do I need to be home during my cleaning appointment?Not at all. Many of our clients choose to provide access through a secure method such as door code, lockbox, or other arrangement that works best for them. We treat every home and workplace with respect, care, and confidentiality whether you are present or away.
How do I get started?Getting started is simple. Reach out through our contact form or call/text us directly—we’ll walk you through the next steps and answer any questions along the way.
What is included in a standard cleaning service?Our standard maintenance packages are designed to keep your space consistently clean and comfortable. Services typically include kitchen and bathroom care, dusting, floor cleaning, surface cleaning, trash removal, and attention to commonly used areas.
Because every space has different needs, we also offer add-on services that allow you to customize your cleaning experience and focus on the areas that matter most to you.
Do I need a deep cleaning before starting recurring service?A deep cleaning is recommended for many first-time clients because it allows us to address built-up dust, grime, and overlooked details before transitioning into regular maintenance.
However, every home is different. During your consultation, we’ll help determine the best starting point based on the current condition of your space and your goals.
Are your cleaning products safe for children and pets?We prioritize using effective cleaning methods while being mindful of the people and pets who enjoy your space. If you have specific preferences, sensitivities, or product requests, please let us know during your consultation so we can tailor our approach to your needs.
Are you insured and bonded?Yes! Willow Rose Cleaning LLC is fully licensed, bonded, and insured.